The Apps section will provide overview of License and CallSwitch App editions usage per extension, it also enables you to use Templates to Administrate App privileges that departments use.
Note - "Modules" will only appear if the relevant licenses are applied to the tenant.
The "Overview" page displays the full list of extensions on your CallSwitch system with their assigned Communicator editions. This page is added to make the administration of applications easier.
The "Templates" page gives you options to predefine Communicator editions per Department, and to apply them to all extensions that are members of selected departments - this is the way that we recommend to assign App licenses.
For example, if you would like to enable all extensions to members of the Sales department to use Business and iOS editions of Communicator along with CRM module, Select Sales department from the drop down list, uncheck ALL checkboxes in Editions and Modules sections, and select checkboxes for Business and iOS editions, as well as checkbox for CRM module.
Saving these settings will apply these permissions to all extensions that are members of Sales department. Should some of these extensions need additional permissions, you can edit permissions from extension edit page or create a secondary Department to assign additional modules.
NOTE: Saving permissions for selected departments will apply these values to all extensions that belong to that department. Extensions that have had their permissions changed manually after the department template was applied will be excluded from future changes made in this manner.
From the drop down list, select department you would like to apply new permissions for.
Select checkboxes for specific Communicator editions to allow members of selected department to use them, select ALL to apply no restrictions to editions usage.
Select checkboxes for specific Communicator module to allow members of selected departments to use them, select ALL to apply no restrictions to modules usage.
At the moment, CRM is the only available module we plan to introduce many new modules in the future.
The "Batch Mode" page allows you to add a selected set of permissions to specific extensions only, regardless of their department membership. This can be used in situations where selected department members need to use additional Communicator editions.
There is one distinct scenario where you could utilize Batch Mode:
- To reapply department templates to one or more extension that have had their permissions manually changed after department template was applied.
To apply department specific templates to one or more extensions that are members of several different departments, you can select checkbox next to Use department templates and add a list of extensions you would like to set permissions for in Extensions field. Once you click Save, the rules should be applied to all extensions from your list.
The devices page displays full list of all registered devices on your CallSwitch tenant and the App version level that they are operating from.
Select to search devices by platform
(ex. Android, iOS)
Select how to search device list
(ex.by Extension, Platform, Version...)
Name and number of extension using device
(ex. 1001(Anthony Smith))
Which platform is the device using
- Last Update
Time and date when device was last time registered
- App ID
Unique ID of application
Version of registered application
The new feature in CallSwitch version 5 provides the ability for an Admin to control Communicator features globally per tenant, permissions that can be Allowed/Disabled are:
- Access Codes
- Do not Disturb
- Agent Pause