Voicemail groups are system extensions used to group multiple voicemail boxes. Any messages left to a voicemail group will then be replicated and sent to the mailboxes inside that group.
For example, A voice message is left to the group (5000, for example) all destinations that belong to that voicemail group will receive the same voice message in their personal mailboxes.
TIP: An extension can have multiple MWI locations without the need for a group (setup in the advanced options under "Voicemail", groups have a separate functionality of replicating the message in each of the mailbox locations.
This screen lists all system voicemail groups with the following details:
- Group Name:
Voicemail group name/identifier
Voicemail group extension. Once dialed, the voicemail message will be left to all 'Destinations' voice boxes
Voicemail boxes assigned to a voicemail group
(ex. 1001, 1002, 1003)
- Edit the voicemail group configuration
- Deletes a voicemail group from the system
Adding a Voicemail Group:
- Group Name:
Voice mailbox network name
(ex. Create a voicemail group, 'Sales', for example)
Voice mailbox network extension number
To leave a message to this group mailbox, callers will have to dial the extension number set here, e.g. 2002)
A list of mailboxes that belong to this voicemail group is set here
Example: To assign extensions to this voicemail group, provide their extension numbers separated by a comma ',' here. For example, 1001,1002,1003...)
- Incoming Limit (per call)
The maximum number of times each call can enter the Voicemail group. Entering a value in this field will prevent eventual infinite loops that can be accidentally set up on the system.