Multi-digit IVR codes
The only difference between standard and multi-digit IVRs is that the latter accepts two or more digits as a response (numbers between 10-100 for example), therefore providing a wider range of options.
Access codes configured in the Multi-digit IVR code table will work across all IVR extensions set to Multi-digit mode.
This screen lists all system Multi-digit DIDs with the following details:
- Access Code
Multi-digit IVR access code.
Access code description.
(ex. description goes here)
Extension where the call will be transferred to.
- Access code
Option dialled from the Multi-digit IVRs that will transfer user to CallSwitch 'Extension' number.
(ex. John enters the Multi-digit IVR and dials this 'Access Code' (e.g. 201). When John dials 201, he will be transferred to destination defined in the access code section).
A short Description of this access code and its destination. This information is viewed only by the Administrator.
(ex. Once the administrators go to the 'CallSwitch: Multi-digit IVR codes', a list of access codes, their descriptions and destination extensions will be displayed).
CallSwitch extension to which a call will be transferred to once the 'Access code' is dialed from the Multi-digit IVR.
(ex. John enters the multi-digit IVR and dials 201, which is set to lead to CallSwitch extension 201. When John dials 201, he will be transferred to CallSwitch 'Extension' provided here).