When you click on the Edit button beside a DID, you will be able to edit that DID settings, its destination, etc.
Set the DID status on the network.
(ex. Rather than deleting the DID you can deactivate it by selecting 'Not Assigned' and restore it back with 'Active')
Set whether this DID should be used to transfer a whole range of numbers instead of an individual number.
(ex. John has bought 10 DID numbers from TelcoSwitch (02030557310 - 02030557320) and wants all calls coming from these to be transferred to a queue. He needs to set this options to 'Yes'. Set 02030557310 to "DID/Channel (start)", 02030557320 to "DID/Channel (end)" fields. Set 'Destination'='Queues' and 'Value'=Queue extension number (e.g. 3000)).
- DID/Channel (end):
Used for the Range specification in previous step.
- Force Codec:
Force a codec to all calls going over this DID
(ex. Select G.711 ulaw from the list to force all calls going over this DID to this codec)
CallSwitch Extension destination to which DID will transfer all calls. (Extensions, IVRs, Queues, Voicemails, Remote Access, Conferences, and even to Fax to Email service)
(ex. Extensions, IVRs, Queues, Voicemails, Remote Access, Conferences, or Fax to Email)
Destination extension to which all DID calls will be transferred
(ex. If 'Destination'='Extension', set the extension number here (e.g. 1002). In case 'Destination'='IVR', set the IVR extension number here)
- 164 number (start):
Required for international CLI Routing - not required for current purposes.
- Operation Times:
Set the DID operation time
For more on Operation Times, see the Operation Times Article:
- CLI Validation & Routing
Configure Validation & Routing
For more info see the bottom of this article under "CLI Validation & Routing"
Greeting which is played when calling this DID
When uploading a greeting for DID, the name of the sound file must start with 'greeting-did-'
- Strip N digits
Here you can set the number of digits which will be stripped from the beginning of the incoming call if required.
- Replace Caller ID
Replaces the caller ID with the custom data provided here. This is used when you want all incoming calls to your Ring Group to have this value displayed as a caller ID information. Along with the custom data, you can use the '%CALLERID%' variable, which displays the calling party phone number.
(ex. Putting Sales Call %CALLERID% will present Sales call - "calling number" on handset displays.
- Queue Priority:
Set the Queue priority
(ex. If this DID redirects all calls to the queue, set '1' here to give all calls over this trunk the highest queue priority).
- Custom ringtone:
Set a custom ringtone for any system handsets this DID goes to.
(ex. More info can be found in this section: How To: Custom Ringtone)
- Record Calls:
Enable call recording service
(ex. Select 'Yes' to enable the service. All incoming/outgoing calls to the group will be recorded. Ensure call recording is enabled on every leg of the call - e.g "DID" > "Ring Group" > "Extension"
Select the country that this DID number belongs to (Not essential)
The state that the DID number belongs to (Not essential)
The city that the DID number belongs to (Not essential)
- Area Code:
The area code that the DID number belongs to (Not essential)
CLI Validation & Routing (Blacklist)
This option is used to fine tune the functionality of the DID by adding rules which send the calls to different destinations based on Caller IDs. For example, if the Caller's ID begins with 203, you can send all those calls to the IVR, if the CallerID is specifically number e.g - 07535297623 you can create a match to send the call to "Deny Access" to blacklist the caller.
- Caller ID
The Caller ID which is matched in the rule.
The type of destination to which the call will be directed.
(ex. "Deny Access" or "IVR")
Extension of the destination or selection where the call should go.
- Match Type
How the Caller ID is matched.
(ex. Begins With/Explicit Match)
Example Blacklist for specific number:
Example Blacklist for an Internation destination (Spain)