DIDs (also known as DDIs) are used to route all incoming external calls. DID's can be set to ring through directly to extensions, Ring group extension or other call routing objects like IVR or queues.
DIDs are configured and routed to the CallSwitch platform when provisioned by TelcoSwitch and assigned to a CallSwitch tenant on which they are going to be used.
Adding a DID
To create a new DID, first navigate to the DID section of the portal:
Pressing "Add DID" will bring you to this interface:
This is the Group that your DID range is placed into to when we assign the DID to your Tenant this step is done by us when the number is allocated. The CLI in the group range are available to the Tenant and can therefor be assigned.
(ex. "Tenant Name"_Z (02037465614 - 02037465614)
System Trunk used by a DID - This will either be Z, S or G. The Prefix can be found in the group name (see example above)
(ex. For our range we would select the Trunk "TelcoSwitch_Z_MT_501 because our Group has the prefix _Z in the tenant name. If the Group had "Tenant Name"_S you would choose TelcoSwitch_MT_501" (Primary Trunk) or "TelcoSwitch_MT_501_S" if available.
- DID/Channel (start)
Provide the DID number here that you are going to configure (e.g. 02037465620). The DID must be in the group to assign it.
(ex. For our example the numbers in the range 02037465614 - 02037465663 are available to us, any number that is unassigned in this group could be defined here e.g 02037465617 or 02037465660)
Select the type of destination the DID is to be applied to, for example if you were routing this through to a ring group, the type would be "Extension" and the destination would be the extension number of the ring group.
(ex. Extension, Multi User, External Number, IVR, Queue, Voicemail, Remote Access, Conferences, Trunk, FAX to E-mail, Deny Access)
The destination type is a local Extension - e.g Ring group or a local extension number.
(e.g Sales group - 1000 or Aaron Foster - 8866)
- Multi User:
- External Number:
The destination type is an external number - e.g a full Geo or non Geo number, or Mobile number
(e.g 03301227000 or 07535283612)
Destination is an IVR group on the system.
(e.g Main Auto Attendant - 5000)
Destination is a Queue group on the system.
(e.g Main group - 4000)
The Destination is a Local Voicemail extension, either an extensions mailbox or a separate mailbox entirely.
(e.g 8866 - Aaron Foster or 2020 - Out of Hours VM)
- Remote Access:
When called this DID will allow the caller to access destinations or the system voicemail remotely, the main use for this is the voicemail access as it allows for the caller to hit the system voicemail prompt, and therefor gain access to any extensions voicemail if the PIN is known.
(e.g Destination or Voicemail)
The extension or full exchange number of the Destination selected. If a local destination is selected such as Queue group or extension a drop-down will appear of possible values.
DID's are available to be exported through the CSV Download function.