The CallSwitch System Dashboard provides single-page overview of important CallSwitch information and statistics in real time. On this page you are able to see information on running services, call statistics on a tenant to tenant basis, licensing and Apps usage as well as hardware status information.
Calls overview section displays information on the number of live calls on the CallSwitch Tenant along with the number of calls in past hour, number of calls made in the current day as well as Answered calls, displayed in a circle that depicts percentage of answered calls vs. total calls.
This field displays the number of current calls on CallSwitch
- Last Hour
Last Hour field displays the total number of CallSwitch calls in past hour.
Number of calls for the current day is displayed in Today field.
SIP Registrations displays information on successful, failed and lagged SIP registrations.
Number of successful CallSwitch SIP registrations.
Number of failed CallSwitch SIP registrations.
Number of CallSwitch SIP registrations that are currently in lagged state.
TIP: Lagged registrations can be a good indication that there are local network issues at an end users site. If you click on the number of lagged/failed registrations a breakdown will be show of what device is causing these events.
Services section of CallSwitch dashboard allows us to monitor current status of main system services: CallSwitch, PBX Service, CallSwitch Proxy, Chat Server, and Memcached. If the green check mark icon is displayed, the service is running without any issues, otherwise, the red *X* mark will inform you that there are some issues with the service and that it has been stopped.
TFTP is always disabled by default for security reasons.
Main CallSwitch service, if CallSwitch service stops for some reason you would not be able to access your system through web interface.
- PBX Service
Asterisk is the core service CallSwitch is running on. In case asterisk is not running, you will be able to access CallSwitch web interface, but you will not be able to make or receive calls.
- CallSwitch Proxy
CallSwitch Proxy is connecting to asterisk manager and reading events which are then put into memcached for later usage. Based on that data, monitoring section will provide information users are interested in.
- Push Notifications
Push notifications are used with the CallSwitch mobile applications.
- Chat Server
Chat Server is the messaging service that allows you to use chat when connected to CallSwitch with our desktop apps.
Memcached service stores information which is read by CallSwitch Proxy.
These Settings are mainly here for use of TelcoSwitch support to help diagnose possible server side issues.
Extensions online diagram depicts number of online extensions compared to total number of CallSwitch extensions.
App Users diagram depicts number of logged app users compared to total number of available licenses.
App Editions Online:
This section displays information on apps registered to CallSwitch and editions they are using.
NOTE: Please take into consideration that numbers may be slightly off due to the way mobile devices are trying to minimise power consumption. Once application is in the background and not interacted with for some time, the device will defer CPU and network activity to that application.
Communicator IOS/Android are also affected by this and when systems is in Doze/background mode or when system forces application into standby mode, applications may not be connected to the server and may not receive incoming calls. Doze mode on Android kicks in when the device is not used for more than an hour. On iOS application, Doze mode becomes suspended when in background for more than 10 minutes.
Licensing section helps you to prevent issues with licensing by displaying percentage usage information of your CallSwitch license for Extensions, IVRs, Queues and Conferences.
System Hardware Usage:
Hardware usage section displays important information on current server load, it helps us to easily monitor main hardware components like disk space, CPU and memory usage.
- Disk Usage
Disk usage section displays information on current CallSwitch hard disk usage.
CPU section displays information on current CPU usage on CallSwitch server.
Memory section displays information on current CallSwitch memory usage.