Letter of Authority:
The customer often does not know which numbers they have working on an installation and this could lead to orders being rejected for trivial reasons. To overcome this issue you must obtain the customers agreement for a dialogue to take place between CPs, regarding installation details and numbers used on them. The LoA of course empowers you to contact the LCP on behalf of the customer to determine accurate information before submitting the porting request to us.
Non-Geographic Main Number to be ported:
This is usually the number that appears on the end- users phone bill. If the main billing number is to be ported, it is essential that the end-user is aware that it will result in the termination of their existing service, including any associated services such as Broadband.
Any associated numbers (DID’s) to be ported:
If there are any associated numbers on the line, these must either be ported or ceased at the same time. You will need to specify whether you want to port the main billing number or not.
Account Number: This can be found on the phone bill.
Current Operator Details:
We will check who the RH is for the MBN and advise if we have an agreement in place to enable number portability from that RH.
Number of Lines: The total number of lines that the end-user currently has from the LCP.
Single line: A single line order is for a single line which terminates on a socket that has a single number allocated to the line. Residential installations are usually single line, although not always.
Multi line: Multi line orders cater for ranges of numbers or PBX groups that terminate on equipment (e.g. ISDN) configured for use by an end-user or customer. This includes the following:
Multi line (30 lines or less)
Multi line (31 to 150 lines) - Simple DDI Multi line (151 lines or greater) Complex DDI
Single line that are part of a FeatureLine installation
Customer Address: The address given must be the installation address. Please note that this is not always the same as the address shown on the phone bill. If in doubt please check this with the LCP before submitting your order.
Please note that each porting request incurs charges. Please make sure the information is correct before submitting.