Multi-digit IVR codes

The only difference between standard and multi-digit IVRs is that the latter accepts two or more digits as a response (numbers between 10-100 for example), therefore providing a wider range of options.

IVR Access Codes

This screen lists all system Multi-digit DIDs with the following details:

• Access Code

Multi-digit IVR access code.

(ex. 22)

(Display)

• Description

Access code description.

(ex. desc goes here)

(Display)

• Extension

Extension where call will be transferred to.

(ex. 1004)

(Display)

• Edits the IVR configuration

(ex. Click to edit IVR configuration).

(Buttom)

• Deletes an IVR from the system

(ex. Click to delete an IVR from the system).

(Button)

Search

Search Access Codes

• Search

Search phrase

(ex. Provide a search phrase here and hit enter to filter the records).

([a-z][0-9])

• Access Code

Should search filter be applied to access codes

(ex. Check the box to search access codes).

(Check box)

Add/Edit Access Code

Add/Edit Access Code

• Access code

Option dialed from the Multi-digit IVRs that will transfer user to CallSwitch 'Extension' number.

(ex. John enters the Multi-digit IVR and dials this 'Access Code' (e.g. 99). When John dials 99, he will be transferred to CallSwitch 'Extension' number).

([0-9])

• Description

A short Description of this access code and its destination. This information is viewed only by the Administrator.

(ex. Once the administrators goes to the 'CallSwitch: Multi-digit IVR codes', a list of access codes, their descriptions and destination extensions will be displayed).

([0-9])

• Extension

CallSwitch extension to which a call will be transferred to once the 'Access code' is dialed from the Multi-digit IVR.

(ex. John enters the multi-digit IVR and dials 99, which is set to lead to CallSwitch extension 1000. When John dials 99, he will be transferred to CallSwitch 'Extension' provided here).

([0-9])