The only difference between standard and multi-digit IVRs is that the latter accepts two or more digits as a response (numbers between 10-100 for example), therefore providing a wider range of options.
This screen lists all system Multi-digit DIDs with the following details:
- Access Code
- Multi-digit IVR access code.
- (ex. 22)
- Access code description.
- (ex. desc goes here)
- Extension where call will be transferred to.
- (ex. 1004)
- (ex. Click to edit IVR configuration).
- (ex. Click to delete an IVR from the system).
- Search phrase
- (ex. Provide a search phrase here and hit enter to filter the records).
- Access Code
- Should search filter be applied to access codes
- (ex. Check the box to search access codes).
- (Check box)
Add/Edit Access Code
- Access code
- Option dialed from the Multi-digit IVRs that will transfer user to CallSwitch 'Extension' number.
- (ex. John enters the Multi-digit IVR and dials this 'Access Code' (e.g. 99). When John dials 99, he will be transferred to CallSwitch 'Extension' number).
- A short Description of this access code and its destination. This information is viewed only by the Administrator.
- (ex. Once the administrators goes to the 'CallSwitch: Multi-digit IVR codes', a list of access codes, their descriptions and destination extensions will be displayed).
- CallSwitch extension to which a call will be transferred to once the 'Access code' is dialed from the Multi-digit IVR.
- (ex. John enters the multi-digit IVR and dials 99, which is set to lead to CallSwitch extension 1000. When John dials 99, he will be transferred to CallSwitch 'Extension' provided here).