Hot Desking is a feature that allows your business the practice of not assigning permanent desks in a workplace, so that employees may work at any available desk.
From a managerial perspective, Hot Desking is attractive because it can cut overhead costs significantly. However, the concept won't work in environments where employees are expected to be in the office most of the time. Furthermore, for some employers, the cost benefits are outweighed by the lack of ability to monitor employee activities. For employees, the system also has both drawbacks and benefits. Many workers are reluctant to give up personal space but others are happy to have more flexibility.
Hot Desking, as a CallSwitch feature, is simple as it can be. By dialing proper access code (*555 by default) on any office phone, user will go to an IVR, where it will be asked for extension and pin. Once proper extension / pin combination is entered, phone will be rebooted and auto provisioned with new extension.
If there was any phone already registered with same extension, it will reboot too and auto provisioned with dynamic extension. If extension is in use, phone will reboot once call ends. Phones provisioned with dynamic extension will not be able to dial anything, but Hot Desking IVR. Actually, whatever user dial, it will end up in Hot Desking IVR.
- MAC address of the device.
- Hot Desking Device
- Status of Hot Desking device.
Add/Edit Hot Desking Device
- MAC address:
- MAC address of the UAD.
- Select a device for Hot Desking.
- Hot Desking feature currently works only with these devices:
- Yealink (all devices except T18)
- Cisco 7940/7960
- Polycom (firmware v.4.x)
- Network refers to whether the UAD/Phone is in the 'Local' or 'Remote' network.
After you save Hot Desking device, Locked Extensions section will appear. When logging in, one should enter an extension and pin. After x failed login attempts, the extension will be locked. Click Unlock extensions button to clear the locked extensions list and click Save button to preserve your changes.