The Assign Agent Extension Settings page allows you to assign extensions to specific users. The reason for this is that in most cases recordings are uploaded to CallSwitch Compliant with information relating to their extension number. This page allows you to associate one or more physical extensions to a specific user and have the users information displayed on the “Call Listing” page as apposed to only an extension number. The Assign Agent Extension grid shows the following information for each assignment: “Agent name” and “Extension Name”. Each of these columns can be sorted and filtered as with the rest of the CallSwitch Compliant system. The points below relate to the tab numbers on the image:
- “Assign Extension” – use this button to assign an extension to a specific user.
- Use these buttons to assign or remove an assignment from the system.