The User Settings page allows you to add, edit and delete users (people with access to the CallSwitch Compliant interface). The points below relate to the tab numbers on the image:
- “Add New User” and “QC Users” – Use this button to add new users to your CallSwitch Compliant account. For QC Users, this displays how many Quality Control User you have under your company. QC user roles consist of “QC Admin”, “QC Supervisor”, “QC Analyst”. QC Admin has access to all three QC features: Call details, QC Builder, and Reports. QC Supervisor has access to just Call Details. QC Analyst has access to Call Details and reports.
- Use these buttons to edit and delete users from the system.
- The User grid shows the following information for each user: “Email”, “First Name”, “Last Name”, “Phone Number”, “User Role” and “QC Role”. Each of these columns can be sorted and filtered as with the rest of the CallSwitch Compliant system.
Note: There are 3 user roles “Admin User” which has full control over the CallSwitch Compliant application, “Standard User” which has access to all areas of the system including the ability to listen to all calls and finally “Restricted Users” who can be given permission to listed to calls relating to a specific site or specific agents (see the “Restricted Users” section below”).