When an Ethernet order is provisioned, each stage is assigned a KCI in order to give you a clear indication of the status of your order during the provisioning process.
Here is a brief guide of what you can expect at each stage:
This is issued once the order has been submitted and validated - it can take up to 48 hours for KCI 1 to be issued.
What happens during KCI 1?
• A site survey date will be arranged
• Once the survey has been completed, the results will be issued within 5-10 working days.
KCI 2 is mainly a waiting period for KCI 3 to be issued.
What happens during KCI 2?
- Wayleave and/or ECCs are identified
- An estimated delivery date is provided - please note that this is not a confirmed date and it may be earlier or later than the date received at this stage.
Once the order reaches this stage, you have 5 working days to cancel the circuit before you will be subject to cancellation charges.
What happens during KCI 3?
- You will be issued a Contractual Delivery Date (CDD), this will supersede the estimated date provided during KCI2.
- Installation of the circuit will commence, it could take up to 4 or more appointments with an engineer, depending on the type Ethernet circuit ordered.
- Once the fibres have been installed, a fit and test appointment will be arranged where an engineer will visit the site.
This stage still falls under KCI 3 but has an additional handover stage. Once fit and test has been has been completed on the circuit the tail provider will handover the circuit to Elite and we will issue you with the handover certificate.