- I’m logged in but I’m not shown as online on desktop CallSwitch Communicator
When user is signed in via CallSwitch Communicator they will not appear in desktop CallSwitch Communicator as online unless “Online on IM or phone” option is selected in desktop CallSwitch Communicator settings for contacts.
- Calls don’t work over mobile data network
If calls don’t work over mobile data and TLS is not enabled, then TCP should be enabled for extension and Force TCP option should be checked in CallSwitch Communicator Settings -> General.
If calls fail over mobile networks with force TCP connection option checked then the option should be unchecked and TLS transport should be allowed for extension in CallSwitch.
- Calling a contact from phone book fails
Try disabling E.164 numbers formatting in Settings -> General.
- Calls work, but in-call controls (hang-up, hold, transfer) don’t work
If calls can be made but in-call options (hold, transfer, hang-up) aren’t working and CallSwitch is behind NAT with non-default ports for TCP and external IP specified make sure that External TCP port is specified as well. Log in to your CallSwitch and navigate to-> Settings -> Protocols -> SIP (tab) -> NAT (section) -> External TCP port.